Business IT Support
Reliable, responsive IT support to keep your business running smoothly
Your IT Partner for Business Success
When your technology works, your business works. Our comprehensive IT support services ensure your systems are running efficiently, your team can work productively, and your business can focus on what it does best.
From day-to-day technical issues to strategic IT planning, we provide the support you need to keep your business technology running smoothly. Our local team in Lichfield understands the unique challenges faced by Staffordshire businesses.
Our IT Support Services
Reliable, all-round IT support tailored to how your business works.
We keep your systems running, your staff supported, and your business protected with responsive help, regular maintenance, and expert advice you can count on.
Helpdesk Support
Fast, friendly support whenever your team needs help.
From password resets to major IT issues, our helpdesk gets you back up and running quickly without the tech jargon.
- Phone, email & remote support
- Average response time under 2 hours
- Easy-to-use ticket system
- Access to our growing knowledge base
Preventive Maintenance
Stop IT issues before they cause problems.
We keep everything up to date and running smoothly behind the scenes, reducing downtime and keeping your team productive.
- Regular system health checks
- Patch management & updates
- Performance tuning
- Basic security monitoring
Network Management
A secure, stable, and high-performing network built and managed properly.
Whether you need a new setup or help with an existing one, we make sure your business network is fast, reliable, and protected.
- Network design, setup & support
- 24/7 monitoring & alerts
- Bandwidth and performance optimisation
- Firewall & access control management
Cloud Services Support
Helping your business work smarter in the cloud.
We set up and support your cloud tools so your team can collaborate, store safely, and work from anywhere with peace of mind.
- Microsoft 365 & Google Workspace
- Cloud backups & recovery
- Secure cloud file sharing
- Cloud migration & onboarding
On-Site IT Support
Local help, in person when remote support isn't enough.
We're based in Lichfield and cover Staffordshire and surrounding areas. When something needs fixing on-site, we'll come to you.
- In-person visits for setup, repairs, or urgent issues
- Support for offices, shops, and remote workers
- Local technicians who know your business
IT Procurement & Setup
The right tech, installed properly.
We help you choose, buy, and set up laptops, desktops, networking gear, and software so you're not stuck guessing what to get.
- Expert advice on devices and licensing
- Sourcing, setup & user onboarding
- Ongoing asset management
- Warranty & lifecycle tracking
Benefits of Our IT Support Services
IT support that keeps your business running, secure, and stress-free.
Less Downtime, More Productivity
We keep things running in the background so you're not stuck waiting on fixes or losing hours to avoidable IT problems.
- Proactive maintenance & monitoring
- Fast response when you need help
- Fewer interruptions for your team
No More Budget Surprises
With a simple monthly plan, you get the support you need without the shock of big repair bills or hidden costs.
- Fixed monthly pricing
- Flexible packages for small teams
- Better value than break-fix services
Trusted Experts on Your Side
You get direct access to experienced IT pros who speak your language not a faceless support desk.
- Certified, experienced technicians
- Local team based in Lichfield
- Honest advice and long-term support
Built-In Security & Peace of Mind
Every support plan includes essential protection to help keep your data safe and your business compliant.
- Security updates & monitoring included
- Advice on best practices and policies
- Cybersecurity support available when needed
IT Support Plans
Flexible, per-user pricing that grows with your business.
Whether you're a team of 3 or 30, our support plans are built to give you the coverage you need without paying for more than you use. Choose the level that fits your business, and we'll handle the rest.
Essential Support
Reliable everyday IT support to keep your business running, with built-in security and routine maintenance.
- Unlimited remote helpdesk (Mon–Fri, 9am–5pm)
- Monthly system health checks
- Email & Microsoft 365 support
- Basic security updates & monitoring
- User account setup & management
- Discounted on-site visits
Perfect for small businesses who want dependable support and peace of mind at a cost that makes sense.
Professional Support
Everything in Essential, plus faster response, more proactive maintenance, and on-site support included.
- Extended support hours (Mon–Fri, 8am–6pm)
- Priority helpdesk response
- Weekly maintenance & updates
- Full network & cloud monitoring
- On-site visits included
- Quarterly IT review & roadmap
Ideal for growing businesses who want faster help, less downtime, and a more proactive IT approach.
Premium Support
Complete, all-inclusive IT support for teams that rely on tech to run smoothly 24/7.
- 24/7 emergency support
- Unlimited remote & on-site support
- Dedicated account manager
- Monthly reports & strategy sessions
- Cybersecurity integration & compliance
- Long-term IT planning
Best for businesses that need always-on IT, detailed insights, and a trusted partner to grow with them.
All Plans Include:
Claim My Free IT Review
Struggling with slow systems, tech headaches, or unclear IT costs? Let's fix that. We'll review your current setup, highlight any risks or inefficiencies, and recommend practical steps to improve performance, security, and reliability tailored to your business.